At www.iptvtake.com, our primary goal is to ensure your complete satisfaction with your purchase. If you encounter any technical or sales issues, please don’t hesitate to reach out to us. Our dedicated technical support team is committed to resolving your concerns promptly. In the rare event that your issue persists beyond 10 business days and remains unsolved, you are eligible for a full refund.
We take pride in the stability of our services, addressing and resolving most issues effectively. However, in certain circumstances, a refund may not be approved. Please be aware of the following scenarios where refunds will not be granted:
- Refunds will not be approved if the issue originates from your side, such as device-related issues, a poor internet connection in your country or area, or any other non-technical factors beyond our control.
- Violation of our terms and conditions leading to account suspension disqualifies you from refund eligibility.
- If you’ve used our services for a considerable period, and a technical issue arises on our end that cannot be resolved within 10 days, preventing you from using the remaining subscription, a partial refund for the unused period may be considered.
Refunds will also be denied in the following situations:
- Providing incorrect information on the ordering form, such as a wrong MAC address.
- Once a subscription is activated for a device, changing to another device is not allowed. If you wish to use our services on a different device, a new subscription must be purchased without a refund for the previous one.
- Devices requiring a MAC code for connection cannot be switched with other devices. Subscriptions are strictly tied to the initially activated MAC address.
If you believe you qualify for a refund, please follow these steps:
- Use our contact form to submit a refund request.
- Provide the same email address used for purchasing our services.
- Include your invoice number and MAC code if applicable.
It’s important to note that refund processing time can take up to 21-30 days, depending on our payment processor and your financial institution. Once a refund has been requested, future subscriptions with our service will not be possible.
By subscribing to our services, you implicitly agree to our refund policy, terms, and conditions. Our policy is stringent and impartially enforced, underscoring our commitment to respecting our clients and expecting mutual respect in return. Your agreement to our conditions is assumed upon subscription, even if you overlooked this notice.
